I have received a faulty itemUpdated 2 months ago

Faulty Items

If your item has a manufacturers fault that is noted within the warranty period, please contact us at [email protected] with the following info:

• Order details (name, address and order number)
• Description of the fault
• Proof of the fault eg clear pics or a short video
• The serial number of the item

In some instances, we will need the item returned to the manufacturer, Australian distributor or to Maze Products to assess.

If it is deemed that your item has a manufacturer fault, we will either arrange the repair or replacement of this item.

If your item has a missing or faulty part, we will first attempt to replace or repair the part.  If we are unable to source a replacement part or repair the fault we will arrange for a return and replacement of your item.

In accordance with the ACCC we maintain the decision to offer a replacement, a repair, or a refund.

You will not be required to pay for the return of an item once we have deemed it to be faulty under the manufacturer guidelines.

If the outcome of your return is a refund this will be applied to the original payment facility through which the item was initially purchased eg credit card, Afterpay, Paypal or Zippay. We are unable to offer cash refunds.