Do you offer exchanges or change of mind returns?Updated 2 months ago

Exchanges

If you would like to return your item for an exchange under our Change of Mind policy, please contact us at [email protected]

If your item is approved for an exchange, we will send the exchange item once the original item is returned.  If there is a difference in cost, we will either invoice you for any price difference including $7.95 postage or offer a store credit for the remaining balance.

Change of Mind Returns

A Change of Mind Return is one where the item is not faulty and there is nothing wrong with it.  Under the Australian Consumer Law, the customer is only entitled to a refund or replacement if there is a major problem with a product covered under the Australian Consumer Guarantee.

At Maze Products we are happy to accept a Change of Mind return if the item is as below:

• Unused
• In original condition
• Has all original tags, labels, packaging and protective covers

For Change of Mind returns you are required to pay for the return postage.  The item must be packaged in such a way that it will not be damaged in transit and will arrive to us in the same condition in which it was originally delivered.

We regret we do not refund or credit the initial postage charge for Change of Mind returns.

A Store Credit (minus any original postage charge) will be offered for Change of Mind returns.  The Store Credit can be used for up to 24 months from the date of issue on any item in our store.